Privacy Policy cucirm
Protection of Your Information

1. Information We Collect

When you register, use or interact with the cucirm platform, we collect various types of information depending on the nature of that interaction. This data collection is necessary to enable us to provide services that are safe, smooth and compliant with regulatory requirements.

Information You Provide Directly

• Full name as shown on your identity card (MyKad) or relevant official document
• Active email address and reachable mobile phone number
• Encrypted password — we do not store passwords in plain text
• Date of birth for age verification (minimum age: 21 years)
• Payment method details including e-wallets (Touch 'n Go, Boost, ShopeePay), DuitNow, FPX, or crypto wallet information (USDT, BTC, ETH)
• Identity verification documents uploaded during the KYC (Know Your Customer) process

Information Collected Automatically

• IP address and general geolocation data for security and regional verification purposes
• Device type, operating system and web browser type used
• Activity history on the platform including betting records, deposit and withdrawal transactions
• Login session data including time, duration and access location
• Session cookies and preference cookies stored on your device

2. How We Use Your Information

cucirm uses the information collected solely for legitimate and necessary purposes in the context of providing responsible online gambling services. The following are the main purposes for processing user data:

Account and Service Management

Your information is used to create and manage your user account, process deposits and withdrawals through your chosen payment methods, and ensure every financial transaction is carried out accurately and securely.

Security and Fraud Prevention

Activity data is continuously analysed to detect any suspicious activity, unauthorised login attempts or unusual transaction patterns. These measures protect your account and funds.

Regulatory Compliance

As a platform operating under international licensing, cucirm is required to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. This includes keeping transaction records for the period required by the relevant authorities.

Service Communications

We use your email address and mobile phone number to send important account notifications, transaction confirmations, security alerts and policy updates. These communications are not promotional and cannot be opted out of without affecting account functionality.

Platform Improvement

Anonymised and aggregated usage data is used to understand platform usage patterns, identify areas that need improvement, and develop new features better suited to the needs of Malaysian users.

3. Data Security

cucirm continuously invests in cybersecurity infrastructure to ensure user data is always protected. The protection layers we use include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Password storage using an irreversible hashing algorithm
• Role-based access controls ensuring only authorised staff can access user data
• Around-the-clock security monitoring with an automated intrusion detection system
• Regular data backups and tested disaster recovery procedures
• Periodic security audits by independent third parties

4. Information Sharing

cucirm does not sell user personal information to any third party for marketing or advertising purposes. However, there are certain situations where we need to share data with other parties as part of service operations:

Third-Party Service Providers

We work with service providers that help us run platform operations, including payment processors for methods such as Touch 'n Go, DuitNow and FPX, as well as cloud computing infrastructure providers. These providers are bound by confidentiality agreements and may only use data for purposes we direct.

Legal and Regulatory Requirements

cucirm may need to disclose user information when required by court order, lawful authority directive, or to comply with AML/KYC obligations under our international licensing. Such disclosures are made only to the extent required, and we will endeavour to notify you if permitted by law.

Protection of Legitimate Interests

In situations where there is a serious threat of fraud, money laundering or other illegal activity, we reserve the right to share relevant information with the appropriate authorities to protect public interest and the integrity of the platform.

5. Cookies and Tracking Technologies

The cucirm platform uses cookies and similar tracking technologies to improve the user experience, maintain session security and understand how users interact with our website. The following are the types of cookies used:

Essential Cookies

These cookies are required for core platform functions such as login session management, security verification and language preference storage. Without these cookies, some parts of the platform may not function properly.

Analytical Cookies

Used to collect statistical data on how users browse our platform. This data helps us understand which pages are visited most often, time spent in each section and points where users encounter difficulty. All analytical data is aggregated and does not contain individually identifiable information.

Functional Cookies

Stores user preferences such as display settings, language choices and saved login information (if you select the "Remember Me" option). These cookies allow for a more personalised experience without needing to re-enter information each time.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the cucirm platform.

6. Your Rights as a User

cucirm recognises and respects your rights regarding personal information. These rights can be exercised by contacting us through the available support channels:

Right of Access

You have the right to request a copy of all personal information we hold about you. We will process this request within a reasonable timeframe.

Right to Rectification

If any information we hold is inaccurate or out of date, you may request that we correct it. Some information such as name and date of birth requires document verification before it can be amended.

Right to Erasure

You may request the deletion of your account and personal data. However, we may need to retain certain records to fulfil legal and regulatory obligations, particularly those relating to financial transaction records.

Right to Object to Processing

You may object to the processing of your data for certain purposes such as marketing communications. We will honour such requests as long as they do not conflict with our legal obligations.

Right to Data Portability

Upon request, we can provide your data in a structured, machine-readable format, allowing you to transfer it to another platform if you wish.

7. Data Retention and Deletion

cucirm retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Once you close your account, we will delete or anonymise your data, unless further retention is required by law or regulation.

Financial transaction records, including deposit and withdrawal history, are retained for a period specified under international licensing requirements for audit and anti-money laundering purposes. This data is not used for any marketing purpose.

Access log data and security information are retained for a limited period to assist in investigating any security incidents that may occur. After that period, this data is permanently deleted from our systems.

8. Children and Minors

cucirm services are exclusively for individuals aged 21 and above only. We do not knowingly collect or process personal information from any individual below this age.

During the registration process, every user is required to confirm that they are 21 years of age or older. Our KYC process is also designed to detect and reject applications from those who do not meet this minimum age requirement.

9. Privacy Policy Amendments

cucirm reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service developments. Whenever an amendment is made, the "Updated" date at the top of this page will be changed.

For amendments that are material and significant, we will notify you by email or in-platform notification before the amendment takes effect. Continued use of cucirm services after the effective date of the amendment will be considered as your acceptance of the latest version of this policy.

We encourage you to review this page periodically to ensure you are always aware of how we protect your information. The version history of the Privacy Policy is available upon request through our support team.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, please contact the cucirm team through the following channels. We are committed to providing accurate and helpful responses in both Malay and English.